Last updated: 27 September 2026
This policy explains how Gym High collects and uses personal information when you visit gymhigh.co.uk, place an order, create an account, contact us or join our email list.
Who is responsible for your information
Gym High is the controller of personal information collected through this website. For privacy questions or requests, email [email protected].
Information we collect
- Orders and accounts: your name, billing and delivery addresses, email address, telephone number, account details, order contents, order history and payment status. Payment providers process payment-card information; Gym High does not store your full card details.
- Customer service: the information you provide when you contact us, including your message and any order information needed to help you.
- Email marketing: your email address, subscription and consent status, and email interactions where you have permitted this.
- Website use: essential technical information needed to operate the shop, basket, checkout, security and your privacy choice. If you allow analytics, Google Analytics may also collect information about your device, browser and how you use the site.
How and why we use it
- To process, deliver and support your order, and to manage your account. We do this to perform our contract with you.
- To meet tax, accounting, fraud-prevention and other legal obligations.
- To answer enquiries, protect the website and improve our service where this is necessary for our legitimate interests and does not override your rights.
- To send marketing emails and use optional analytics only where you have given consent. You can withdraw consent at any time.
Who we share information with
We share only what is necessary with service providers that help us operate the shop, such as website hosting and security providers, WooCommerce, payment providers, delivery partners and email-delivery services. If you allow analytics, information is also sent to Google Analytics. We may disclose information where required by law or to protect our legal rights.
Some providers may process information outside the UK. Where this happens, we require an appropriate UK data-transfer safeguard or rely on another lawful transfer mechanism.
Cookies and analytics
Essential technologies keep the store, basket, checkout, security and privacy controls working. They do not require an optional analytics choice. Google Analytics and WooCommerce attribution technologies are off until you select Allow analytics. Advertising storage and personalised advertising remain off.
You can reject optional technologies when the banner appears or change your choice later using the Cookie settings button at the bottom of the site.
Email choices
We use MailPoet to manage email subscriptions and customer email journeys. Marketing emails are sent only to eligible subscribed contacts. You can unsubscribe using the link in any marketing email or contact us. Transactional messages about an order or account may still be sent when needed to provide the service you requested.
How long we keep information
We keep order and transaction records for as long as needed to fulfil orders and meet legal, tax and accounting duties. Account and customer-service information is kept only while it remains necessary for the purposes above. Subscription records are kept until you unsubscribe or withdraw consent, subject to a limited suppression record so we can respect that choice. Analytics information is retained according to our Google Analytics settings.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability, or object to its use. Where processing is based on consent, you can withdraw consent at any time without affecting earlier lawful processing.
To exercise a right, email [email protected]. We may need to verify your identity. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy when our services or legal obligations change. The date at the top shows the latest revision.